Best answer: You need to know the Google credentials of the last person who used a phone to set it up again. If you forgot yours, there are some tools you can use that let Google help you recover things.

Google and the company that made your phone have some tools in place to help prevent phone theft and protect your privacy when it comes to resetting your phone. Factory reset protection is set up so that you’ll need to know your phone password or your Google account password before you can reset a device and use it as new.

Do I need to know the old account information?

In all recent versions of Android, once a phone has been tied to a Google account, you need to use the same account and password to “unlock” it if you reset it.

It’s called FRP (Factory Reset Protection), and it’s done to make stolen phones less valuable. If you steal my phone, you can’t unlock the screen to use it,…

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