If you’re running a business, you should have the understanding that your consumers don’t just want to purchase something — they want more. Instead of merely buying an item or availing your service, they want a stellar customer experience that comes with their purchase. Customer experience (CX) should be at the heart of what you do. In addition to delivering a great product, you should also make sure that the experience you’re offering delights your consumers, leading to a long-lasting relationship with them.

In case you’re just starting out, you may not too adept at improving your CX just yet, which is why the Online Training & Certification: Customer Experience 101 exists to help you create the happiest buyers in the world.

Entrepreneurs who are new to the concept of CX will get their much-needed primer with this…

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