Customers are suing Samsung for not disclosing a defect that caused Samsung Galaxy S20 smartphone cameras to shatter unexpectedly.
Despite paying a high premium price for the phone, Samsung “refuses to cover the issue under its warranty,” according to the lawsuit filed by attorneys at Hagens Berman Sobol Shapiro LLP. The lawsuit was filed on April 27 and accuses Samsung of fraud, breach of warranty, and violations of several consumer-protection laws.
The defect affects the back camera module’s glass covering that “shatters” randomly without any force placed on it, even if the phone is protected by the best Samsung Galaxy S20 Ultra cases. The shatter leaves a prominent “bullet hole” pattern.
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The lawsuit added that consumers still have to pay $400 to send the phone back to Samsung to investigate the issue or pay $100 if…