People are relying on video chat apps to stay in touch like never before, so it isn’t the best time for a bug that prevents Apple users making FaceTime calls to those on older devices.

Some users are complaining that the iOS 13.4 and macOS 10.15.4 updates have rendered them unable to connect with pals and family members with devices running iOS 9.3.5 or iOS 9.3.6.

Numerous complaints have emerged on the official Apple forums, Twitter, Reddit and the MacRumors forums, where we picked up this report, in recent days.

The issue effectively leaves people using devices like the iPhone 4s, iPad 2 and iPod touch (5th-gen) out in the cold, when it comes to hooking-up through FaceTime.

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While that’s unlikely to affect a large number of people…

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