Vivo and Poco announced the extension of the product warranty on their devices, providing much-needed relief for customers who were unable to get their smartphones repaired due to lockdowns in many states.
The company said that the warranty period extended by 30 days in all lockdown-imposed areas, and the extension is applicable on all Vivo products. Poco, on the other hand, announced the extension of the warranty on products by two months. The company said that the policy would address concerns of all those who cannot visit a service centre to avail service due to lockdown and ensure the safety of all retailers and consumers.
Vivo has also announced a free-of-cost handset pick-and-drop service for customers depending upon the state’s current situation.
Poco also announced that it had halted new launches in the country and decided not to proceed with any launches in May. Companies such as Asus and Realme have also taken similar steps and delayed their launch plans due to the coronavirus crisis in the country which has limited the availability of smartphones, among others. However, at the same time, players like Xiaomi continue to host their regular virtual launch events.